RETURNS AND EXCHANGES

RIGHT OF WITHDRAWAL

 

You have up to 14 days from the delivery of the order to change your mind and withdraw from the purchase contract for any reason, without explanation and without any penalty.
All you need is:

  1. fill in and submit the return form available on the website www.decanterino.com at the page: www.decanterino.com/modulodireso

  2. wait for the return authorization email, where the shipping address will also be communicated

  3. send the Products duly packaged to the Seller, by delivering the Products to the courier chosen by the Customer.

 

Once the return has been received, we will refund the amount paid for the returned items using the same payment method used by you for the purchase of the products.

 

 

NON-CONFORMITY OF THE PRODUCT

 

In the event that the goods received are faulty, defective or not compliant with the purchase order, write an e-mail to info@decanterino.com , which contains:

  1. The reference order number

  2. images showing the nature of the damage / defect

  3. if you are requesting a refund or replacement of the product in question.

 

Then wait for our acceptance e-mail, where, based on the option you have chosen between replacement and refund, you will be confirmed:

  • sending the replacement goods, which you will receive within 10 days;

  • confirmation of crediting of the amount spent. In the event of a partial refund request, the refunded amount will be net of all shipping costs, where they have been incurred.

 

You will not have to return the faulty goods unless on our explicit notice.

 

For more info, consult the "RIGHT OF WITHDRAWAL" and "NON-CONFORMING PRODUCTS" sections of the general conditions of sale .

 

For any information, remember that you can contact us by writing to info@decanterino.com

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